Is a reservation for specific hours or the day?
Each reservation is for that specific day from 8am - 12am.
Can I make a reservation and pay later?
No, a reservation can only be made with the deposit. The rental fee must be paid 30 days in advance of the event for all rooms except the Main Hall which requires payment 60 days in advance. Reservations can be made online with a credit card. To pay with cash or check the reservation must be made in City Hall or at the Civic Center (Tues-Saturday).
Can I decorate before the event?
Yes, the Civic Center can be opened as early as 8 am on the day of your event. To decorate prior to the reservation date, there will be an hourly charge of $20/hr. given the requested room is available. It will need to be reserved in advance of the event as well.
How much notice do I need to reserve a space?
You can reserve a space whenever there is availability. If less than 30 days from the event date, deposit and rental fees must be paid in full. When reserving the Main Hall/Auditorium the deposit and fees must be paid 60 days in advance.
When will I get my deposit back?
Deposits will be refunded twice a month, mailed to the address on the reservation.
Do I have to call the police department for every event?
Yes. You must contact the police department at least 5 days prior to the event. The police department will determine if security is required.
Can I pay with cash?
Yes. Cash deposits and fees can be paid in City Hall.
Can I reserve my event by telephone?
Reservations will not be taken without the deposit. You may make a reservation over the phone if paying with a credit card at that time. You may also call 979-541-5000 to check on availability. The Rules & Regulations and Security Guidelines must be signed prior to any event.
How do I know my online payment has been processed?
You will receive an email confirmation when your payment is approved.
What if I have to cancel my event?
Canceling a reservation in the Main Hall up to 15 days before the event will result in a 50% refund. Cancellations within 14 day of the event will result in no refund. Canceling a reservation in the other rooms up to 8 days before the event will result in a 50% refund. Cancellations within 7 days of the event will result in no refund. There are no full refunds.
